Quick, Low-cost Online Computer Network Assistance for Springfield, Missouri Small Businesses
For more than two decades, Progent has specialized in providing world-class computer support to clients who have small-company budgets. Progent has developed a unique support system that features a cost-effective, tightly connected virtual office network, custom online repair technology, a large team of engineers certified in a wide range of technical practice areas, a Help Desk Call Center service structure that maximizes responsiveness and ensures follow-through, a worldwide team of remote support experts, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos committed to solving network issues in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for big projects such as application design and development, business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can also provide the services of accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Business Networks in Springfield, Missouri
Progent's group of industry certified support professionals offers support for virtually all facets of information technology used by businesses of all sizes. Areas served by Progent in and around Springfield include:

Service Delivery Alternatives Available for Springfield, Missouri Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for delivering network support services is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity records, reliable follow-through, and strict expense monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, see Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with vital technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, network protection consulting, high availability network design, server virtualization strategies, plus integration, customization and support for small business programs such as financials, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive software upgrades, longer term initiatives like upgrading an older MRP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and malware removal.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can help small and mid-size companies to plan, deploy and debug the infrastructure required for remote workers. Aspects of infrastructure where Progent's experts can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network design and deployment, and robust Internet connections. To find out about Progent's infrastructure support services for an at-home workforce, go to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and expandability but that is also easy for customers to migrate to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- platform and loosely standardized networks common with small businesses, and keeps control of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Springfield, Missouri Small Businesses
Progent's size, breadth of technical skill, and familiarity with enterprise network consulting enable small companies to sidestep the problems associated with over dependence on thinly staffed support firms or individual consultants.

Working with Progent enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, small companies often rely heavily on individual engineers. Although freelance service engineers have lower expenses than more substantial support organizations and can typically charge apparently lower fees, individuals are sometimes stretched to far to respond rapidly to critical situations. If a freelance engineer is busy with different client, sick, on vacation, or in training, the lack of backup personnel may force your company to wait for help in case of an emergency. As your company grows, system unavailability or difficulties with line-of-business applications become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when freelance consultants confront new technologies, the lack of a large consulting team to rely on for help requires them to learn with the meter running while your organization winds up footing the bill for their continuing training.

  • Gain Access to Experts in Complex Information Technology Solutions
    Many small service firms or freelance engineers focused on small company network support are capable of delivering routine solutions but don't have the background to deal cost-effectively with complicated IT environments with a variety of platforms, multiple locations, VoIP systems, mobile clients, interconnected financial and operational applications, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's large group of specialists can be valuable to your company because enterprise environments are inherently complicated, support problems require thorough understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and protection requires enterprise-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often start with a network implemented on a tight budget. Lacking a carefully designed architecture, a series of ad hoc fixes often get piled onto of a weak foundation. As a company grows, reliability and scalability problems can undermine the success of the organization. These environments require thorough assessment, smart business planning, and in-depth expertise to migrate to a network infrastructure that can act as the reliable basis to handle current business needs and support future growth.

  • Team with Solution Consultants, Not Resellers
    Small businesses require direction and insight to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to align technical services with the genuine needs of clients. Mixing IT support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a small business.

How to Contact Progent
If your Springfield, Missouri company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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