Fast, Low-cost Online Computer Network Help for Springfield, Massachusetts Small Businesses
For over twenty years, Progent has focused on providing enterprise-class computer support to customers who have small-company budgets. Progent has developed a unique service solution that features a streamlined, seamless virtual office network, custom online troubleshooting technology, a substantial team of consultants certified in a broad array of technical practice areas, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-through, a worldwide team of remote support experts, in-person support dispatching for the majority of most zip codes in the United States, and a company culture focused on solving network issues in the shortest time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support group. This can cut costs and help meet schedules for big projects like software programming, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to help your business to design and implement a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent's Consultants for Businesses in Springfield, Massachusetts
Progent's nationwide group of certified experts offers help for virtually all facets of information systems deployed by companies of any size. Practice areas supported by Progent in Springfield include:

Support Delivery Alternatives for Springfield, Massachusetts Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive activity documentation, dependable follow-through, and tight cost control for a range of IT service delivery alternatives that include online repairs, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the expense or delay of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small companies the optimal solution: onsite service professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. for more information, visit Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, network security consulting, high availability it system engineering, virtual server solutions, plus configuration, programming and support for business applications such as accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and major software migrations, longer term initiatives such as customizing an older ERP platform to a modern MS Dynamics or Dynamics 365 package, relational database application programming and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size companies to design, set up and debug the infrastructure needed to support work-from-home employees. Areas of infrastructure where Progent's consultants can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connections. For details about Progent's network infrastructure consulting services for a remote workforce, visit network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with mixed networks to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the mixed- platform and non- standardized networks common with small companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help companies comply with industry guidelines and statutory requirements for network information security and reporting.

The scope and size of Progent's consulting staff bring a powerful set of advantages to customers trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network support, executing a broad variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for resolving real-world network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for fast solutions. Another benefit of by-the-minute pricing is that customers won't be inclined to allow less critical issues to fester until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports given by every consultant to every client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who won't release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal IT staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Springfield, Massachusetts business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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