Wireless Solutions

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most successful solutions for maintaining mobile access to email, scheduling, web applications, and other critical business information. Progent can provide Springfield, Massachusetts businesses the expertise of BlackBerry-premier consultants who can help companies to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for companies of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become more difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small businesses often resort to outside support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, combined with Progent's proven online service delivery capabilities, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their business information system.

Progent's consultants can assist you with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined management utilities so you can monitor and support BlackBerry devices throughout your company, define security policies that are right for your business, customize mobile software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry devices, providing a single platform for controlling critical jobs like smartphone installation, updates, and deactivation while also providing a solid foundation for security and high availability. BlackBerry BES Server delivers seamless integration between Microsoft Exchange, Groupwise, or Domino messaging servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server offers a variety of data protection options starting with automatic data encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great versatility in adjusting degrees of security to match the specific requirements of your mobile environment. Progent's BlackBerry certified consultants can assist you to select advanced security functions and enable them remotely. Samples of these wirelessly selectable security settings are:

• Disable a device
• Wipe data from a missing or stolen BlackBerry device
• Lock out Bluetooth
• Activate internal protection against malicious attacks

BES Server also provides versatility in selecting how to keep users from installing or executing unsecure or unauthorized software. Progent can assist you to choose blocking techniques like:

• Specify precisely which programs are allowed on the device
• Prevent third-party software from using non-volatile storage on the device
• Select what resources external programs can use on the device
• Restrict the kinds of access external software running on the smartphone can initialize
• Block all external programs from being loaded or run on the BlackBerry device

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified service professionals can in addition help you to resolve a wide array of problems associated with synchronization, device detection, email consistency, web browsing, mobile connections, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a leader in delivering countrywide online technical assistance for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs low and, by dealing with issues quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and help you to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
To contact Progent about engineering help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.