Low-cost Computer Support from Microsoft and Cisco certified Consultants for Companies in Springfield, IL
By offering professional support when you require it, providing specialized expertise for key applications, providing high-value services like virtual data center hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the competitive value of your It network and reduce service costs. Progent recognizes that network protection, reliability, and efficiency are just as important to small businesses as to major enterprises but that small organizations don't have the economy of scale to spend heavily in information networks and in-house service groups. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to provide the IT support your company requires whenever you require it and at prices you can justify.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house network support personnel. This can save money and minimize technical risks for big projects such as application development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to help your company to design and implement your cloud computing strategy.

Popular Areas of Expertise Serviced by Progent for Business Networks in Springfield, Illinois
Progent's nationwide group of industry certified support professionals provides support for all facets of information systems used by companies of any size. Areas served by Progent in and around Springfield include:

Support Delivery Options Available for Springfield, Illinois Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, and IT administration. Progent's paradigm for providing IT support services is built on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, thorough service documentation, reliable follow-through, and strict cost monitoring across an array of network service delivery modes that include remote repairs, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help clients to analyze and repair network problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small businesses the best of both worlds: onsite service technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and support for small business applications such as accounting, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major system upgrades, extended projects like upgrading an older ERP system to a modern MS Dynamics 365 package, relational database software programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and mid-size businesses to design, deploy and troubleshoot the network infrastructure needed to support at-home workers. Areas of infrastructure where Progent's consultants can provide guidance include secure and convenient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet connections. To find out about Progent's infrastructure consulting services for telecommuters, refer to network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of availability and expandability but that is in addition simple for clients to transfer to another support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the mixed- platform and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for network data security and reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of benefits to organizations wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of network service, performing a wide range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert IT capability, but also a consultant with field-tested methods for resolving actual IT problems quickly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for quick fixes. An additional advantage of granular pricing is that clients are not tempted to allow simple problems to stay unaddressed until they become major problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and archiving support activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Springfield, Illinois business needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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