Expanding your telecommuter workforce can have a significant impact on network infrastructure, security, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Springfield organization to select the right technologies and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers services that go from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Springfield, Illinois businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Video Conferencing for At-Home Workers
A broad range of video conferencing products from leading vendors enable online meetings, video conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many companies utilize a mix of conferencing products to accommodate their different partners and customers. Progent's communications experts can assist you to maintain your current voice/video conferencing environment and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business clients to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video calls. To learn more about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus editing and playback for training. For details about Progent's support services for Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features such as IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and help your business to tune your WAN infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your Springfield, Illinois organization, call 1-800-993-9400 or refer to Contact Progent.

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