Spokane Consulting Services for Network Service Organizations

Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Spokane
Progent's consulting services for network service firms in Spokane Washington enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent augmentation of your regular IT services team. These services can put you on the fast track to add to your revenue, flesh out your service offerings, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure experts, PC support technicians, network administrators, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the world's largest IT service businesses. Progent's range of expertise enables you to add to the capabilities of your IT service practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful service desk. But modern ticketing systems are not just expensive to acquire and staff, but challenging to configure and manage. Small or niche IT service companies rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to keep their own branding while providing their customers world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable you to expand your support workload, the range of technologies your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support companies include:

• Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
• Standard service times are from 5am to 7pm PST, five days a week.
• Extended support is offered at extra cost.
• Optional on-premises service in larger metros is available across the country at extra cost.
• You keep complete control of your clients and billing.
• Your customers enter service requests using your branded Internet portal, an 800 number, or by directing a message to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies at your own pace without being forced to say no to new business due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your internal IT service team, under your direction, and bills your firm rather than your client.
• Granular Billing: Progent charges by the minute to reign in costs.
• Extensive Reporting: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly described. This allows you to transfer service responsibilities to in-house personnel once you have enough staff and appropriate technical skills.

• Safely Expand Your Service Practice: You can easily and efficiently accept more opportunities outside your core fields of excellence and open additional geographies without assuming the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum network service firm by delivering more services to more clients under your own brand.
• Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
• Fast Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
• Keep Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
• Online Support Professionals: For 20 years, Progent has provided online IT support from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Spokane, Washington Companies
Progent's veteran roster of certified engineers offers Spokane, Washington companies a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Spokane, Washington
For more information about Progent's consulting support for network service organizations in Spokane, Washington, call 1-800-993-9400 or see Contact Progent.