Expanding your telecommuter workforce can have a major effect on network infrastructure, security, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can help your Spokane company to select the right tools and adhere to best practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from as-needed guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Spokane, Washington companies to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, company-wide changeover to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit their active tickets, add information, and append screenshots and attachments. Support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables you to expand your current Support Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the leading professional services automation tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Spokane, Washington organization, call 1-800-993-9400 or go to Contact Progent.