Enlarging your remote workforce may have a significant impact on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Spartanburg company to pick the appropriate tools and follow leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help Spartanburg, South Carolina companies to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or update the status of their active trouble tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables you to supplement your existing Help Desk Call Center organization by splitting responsibilities for Call Desk support seamlessly between your regular IT support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class technical support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Spartanburg, South Carolina organization, call 1-800-993-9400 or go to Contact Progent.