Mobile Consulting Services

Consulting Support Services for BlackBerry Technology
BlackBerry wireless PDAs were at one time among the most successful solutions for maintaining mobile connectivity to messaging, scheduling, web programs, and other critical business information. Progent can provide Spartanburg, South Carolina companies the services of BlackBerry-certified consultants who can assist companies to maintain their BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the sophistication of small company networks has increased, and as the need for world-class protection, reliability, and disaster recovery has become the norm for organizations of any size, successful deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small organizations frequently resort to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven remote support model, provides small businesses an economical alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2019 development support, SQL Server 2016 migration and management support, and Exchange setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can track and support BlackBerry devices across your company, recommend security policies that are right for your business, customize mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.

BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry BES Server offers companies a centralized and secure mechanism for integrating BlackBerry wireless devices into their email, collaboration, and application environment. BlackBerry Enterprise Server enables mobile BlackBerry users to access Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to ensure up-to-date information for collaborative programs such a schedules, address books, tasks, instant messaging, and specialized business programs. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange, users carrying BlackBerry handsets can have effortless access to Exchange email as well as to instant messaging-aware applications through Microsoft Live Communications Server and Lync Server integration.

Progent's BlackBerry-certified engineers can show you how to design, install, and maintain BlackBerry Enterprise Server (BES) so you can optimize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the cost of supporting mobile workers.

Professional BlackBerry Technical Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available online to provide prompt assistance to companies in the Spartanburg region or anywhere in South Carolina. Progent's experienced remote technical support experts have helped IT organizations resolve computer problems and reduce support expenses in every state in the U.S. and established a substantial base of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote help for a wide array of technologies associated with BlackBerry products such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can also assist your business to resolve a broad array of problems concerning synchronization, device recognition, messaging consistency, web browsing, mobile connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile support expenses low and, by handling issues promptly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and help you to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, set up the MDS and IM, install access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network needs analysis, solution architecture, installation planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to design a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to determine which management model and equipment match your requirements, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, processors and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help you to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Qualified Consultant
In order to contact Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.