Besides providing fast access to guidance from high-level IT consultants and subject matter experts to assist Southlake, Texas companies to resolve discrete technical issues or strategic initiatives, Progent offers temporary staff augmentation to deal with more broadly defined services like desktop support, IT administration, and Help Desk call center response. Temporary staffing can help organizations to respond to anticipated or surprise surges in demand for IT services, which may result from situations such as company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also cover gaps resulting from the absence of in-house IT personnel because of scheduled vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term staffing services offer organizations the flexibility to respond to increases in requirements for IT services without dealing with the expense and hassle that come with vetting and hiring appropriate technical personnel and without the burden of adding to your permanent staff size.

Important features of Progent's temporary staffing services include:

  • Rapid availability of seasoned IT pros
  • Easy initiation, termination, and re-engagement of services
  • Transparent extension of your full-time IT team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
  • Strong working relationship with a world-class, full-service source for network expertise
Progent's Co-managed Help Desk Program
Progent's shared Help Desk Call Center service is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Call Center support transparently between their internal network personnel and Progent's extensive pool of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center service is a joint support solution powered by the leading group PSA platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for organizations across the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Southlake, Texas Businesses
Progent's veteran roster of certified consultants and technical experts can provide Southlake, Texas organizations a broad range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Southlake, Texas Businesses
To find out more details about Progent's temporary supplemental staffing services for Southlake, Texas organizations, call 800-993-9400 or visit Contact Progent.