Southlake Consultants for Computer Support Firms

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Southlake
Progent's consulting support for IT service firms in Southlake Texas allows your company to offer your customers Progent's consulting and Help Desk support with your company's brand as a seamless supplement to your in-house IT services group. These services can put you on the fast track to grow your client base, fill out your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have acted as transparent extensions to the support staffs of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network support firm with 20 years of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service firms features seamless resale to your customers of world-class services. Progent bills you directly and works under your direction to provide your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not just costly to acquire and staff, but challenging to set up and manage. Smaller IT service companies seldom have the required resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their company branding while providing their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technical issues your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

• Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
• Standard service hours are 5am to 7pm PST, five days a week.
• Extended hours support is available at extra cost.
• Optional onsite service in larger metros is offered throughout the US at extra cost.
• You have full control of your customers and billing.
• Your customers enter service requests by means of your custom branded Internet portal, an 800 phone number, or by sending an email to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to act as a single source for virtually all technical expertise your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your direction, and bills your firm rather than your client.
• Granular Billing: Progent charges by the minute to reign in costs.
• Detailed Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are thoroughly described. This enables your IT support organization to shift service responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.

• Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities outside your core areas of excellence and serve additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more services to more clients using your own company name.
• Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT support business.
• Fast Problem Escalation: Thanks to a sizable team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
• Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Efficient remote service saves money and produces quick solutions.
• Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Southlake, Texas Businesses
Progent's veteran team of certified consultants and technical experts offers Southlake, Texas businesses a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Southlake, Texas
For more details about Progent's reseller support for IT service firms in Southlake, Texas, call 1-800-993-9400 or refer to Contact Progent.