Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Southlake company to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services that go from as-needed guidance for helping you past occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Southlake, Texas companies to succeed with any aspect of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A fast, enterprise-wide transition to a teleworker workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or edit their active tickets, enter information, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service allows your company to augment your current Help Desk Call Center team by splitting delivery of Call Center support services seamlessly between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class desktop support to your from-home workers, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Southlake, Texas business, call 1-800-993-9400 or refer to Contact Progent.