Expanding your at-home workforce may have a significant effect on network infrastructure, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Southfield organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Southfield, Michigan organizations to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and centralized management.

VoIP Solutions for Telecommuters
Extending the company PBX environment to include remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-based VoIP products are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's modern or older platforms for IP voice management. Progent can assist businesses of any size to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager manages other mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and deliver as-needed integration and debugging expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Southfield, Michigan organization, phone 1-800-993-9400 or refer to Contact Progent.