UNIX and Linux Phone-based Support for

For small businesses located in Southfield Michigan, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online technical support engineers offer excellent value because they are equipped with the practical background and the advanced technology to resolve most information system issues quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives.

Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast repairs manage to end up as big bills. Progent's skill at disposing of problems quickly translates into your business conserving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for online help and troubleshooting for small company computer systems. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's network without violating system security.

Progent's advanced service reporting system maintains comprehensive records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help provided to every Progent customer by every engineer. This history of trouble tickets and resolutions is structured as a quickly exploitable proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft permit access to additional extensive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at the best solutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Southfield Michigan or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based network support engineers possess credentials in a comprehensive set of technologies. This broad range of technical skills allows Progent's engineers to manage almost any crisis that may take place in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.

To support clients with mixed-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote technical services available from Progent to customers in Southfield include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux consultants can provide urgent online help for diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates an individual's technical skills at the expert level. CCIEs can deal with even the most complex issues occurring in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their broad experience permits them to find solutions for the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Few consulting organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so your company can receive timely help for complex network problems that are hurting business efficiency but are beyond the comfort zone of your ordinary network support resources. Progent's Cisco-qualified CCIE engineers can tie into your environment using advanced remote support technology to provide quick, secure, and economical diagnosis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Certified Windows Experts
  Progent's Microsoft-expert remote support experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of platform support services including Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

  Progent in addition offers a full array of remote desktop support such as Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Professionals
  Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover quickly following a serious penetration. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Services
  Progent's Help Desk service options for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small businesses who don't have the resources to create an internal Call Center but who require quick communication with an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate complex problems to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in building an effective new Call Center or revamping your existing organization, evaluating or enhancing Call Center software products to meet the unique requirements of your business, or adding temporary online staff to reinforce your in-house Help Desk Call Center group during high-demand scenarios like software transitions, major upgrades, or installing brand new business software.

  Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Southfield Michigan immediate access to a large support resource with years of experience providing telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's policy is to solve instead of simply record network problems.

• Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out additional information about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac professionals can nurture the artistic aspect of Macintosh environments by offering phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio/video or establishing an audio/video production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Southfield Michigan online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your network support is proactive and automated. By anticipating emerging issues before they result in full-scale emergencies, proactive monitoring can head off inconvenient and costly network failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of platforms.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.