Expanding your at-home workforce can have a significant effect on IT infrastructure, security, and company workflows. Progent has two decades of experience helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Southfield organization to pick the right tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent offers support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Southfield, Michigan companies to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide switchover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support experts along with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or revise their active tickets, add information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your business to augment your current Help Desk staff by splitting delivery of Help Desk Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution based on the leading professional services automation platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Southfield, Michigan business, phone 1-800-993-9400 or refer to Contact Progent.