Enlarging your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Southfield organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services ranging from as-needed expertise for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Southfield, Michigan organizations to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure needed to support a remote work environment can be especially complex if you must accommodate a mix of worker-owned hardware such as PCs and laptops, routers, and Wi-Fi APs from various manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both legacy and modern IT products in remote office venues allows you to make cost-effective use of your available infrastructure and offers ready access to top-tire consultants for implement necessary updates. Services available from Progent to help you to create a productive telecommuting infrastructure include:

  • Virtual Private Network technology allows you to establish a secure connection for authenticated at-home employees to use IT resources located at your company datacenter or in a public cloud. Progent's consultants can help your company to configure and manage VPN connections between your at-home workforce and your various network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's AnyConnect software for secure VPN tunneling for a broad range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and interact with a remote PC's desktop. This technology provides network managers more control over the digital environment of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide expert remote support for integrating routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by families and visitors, are commonly utilized by telecommuters to access their router for work. This can cause performance and cybersecurity issues. Progent can assist you to resolve these problems by delivering expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP integration help.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the corporate network. Mission-critical applications may demand redundant Internet connections in case the primary connection fails. Progent offers expertise for picking Internet service providers, selecting appropriate service bundles, and integrating redundant Internet access. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Southfield, Michigan company, phone 1-800-993-9400 or go to Contact Progent.