Southfield Consulting for Network Service Providers

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Southfield
Progent's consulting services for network service organizations in Southfield Michigan enables you to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular IT support group. These services can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and improve your profits.

Progent's nationwide team of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity consultants have worked as transparent expansions to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT support firm with two decades of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online IT support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class services. Progent invoices you directly and performs under your direction to provide your customers consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind a successful Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but also challenging to set up and maintain. Smaller IT service firms rarely have the required resources. Progent's Service Desk and ticketing program gives IT support firms an economical way to retain their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the range of technologies your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's remote desktop support group delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
• Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metros is available across the US at extra cost.
• You have complete control of your clients and invoicing.
• Your clients submit service requests through your own branded Internet portal, an 800 number, or by sending an email to your assigned mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your team and strategic IT skills at your own pace without having to decline new business due to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your management, and invoices you instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Reporting: Progent uses an advanced service reporting system to make sure all IT services performed are thoroughly documented. This makes it easy for support group to shift service assignments to internal consultants once you have enough staff and relevant skill sets.

• Safely Grow Your IT Support Business: You can easily and affordably accept additional jobs outside your core fields of expertise and serve new territories without assuming the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more services to more clients under your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
• Fast Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
• Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
• Online Support Experts: For two decades, Progent has delivered remote network support from Help Desk support to high-level consulting. Efficient online service saves money and produces fast solutions.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Southfield, Michigan Businesses
Progent's seasoned roster of certified consultants and technical experts offers Southfield, Michigan companies a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Southfield, Michigan
To learn more information about Progent's reseller program for IT service organizations in Southfield, Michigan, call 1-800-993-9400 or see Contact Progent.