Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Consultant
Ransomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are less able to organize a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a target's network, the longer it takes to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Southfield metro area to locate and quarantine breached servers and endpoints and guard undamaged assets from being penetrated.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Southfield
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment for the decryption tools needed to unlock encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an extra ransom for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a big problem depending on the nature of the stolen information.
The restoration process subsequent to ransomware incursion involves several distinct phases, the majority of which can proceed in parallel if the response workgroup has enough people with the required skill sets.
- Containment: This urgent initial response requires arresting the lateral progress of ransomware within your network. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities include cutting off infected endpoints from the network to block the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the network to a minimal acceptable level of functionality with the shortest possible delay. This process is typically the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and network support staff to prioritize tasks and to put essential services on line again as fast as possible.
- Data restoration: The work necessary to restore data damaged by a ransomware attack depends on the condition of the network, how many files are affected, and what recovery methods are needed. Ransomware assaults can take down critical databases which, if not properly shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work may be required to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were off line during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators.
- Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the same anti-virus tools used by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, restoration and forensics in a single integrated platform, Progent's ASM lowers TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Activities consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor tool; debugging decryption problems; building a pristine environment; remapping and connecting drives to reflect precisely their pre-attack state; and reprovisioning machines and software services.
- Forensic analysis: This process is aimed at learning the ransomware attack's progress across the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps you to assess the impact and brings to light shortcomings in policies or work habits that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is usually given a high priority by the insurance carrier. Because forensics can take time, it is essential that other important activities such as business continuity are pursued in parallel. Progent has an extensive roster of IT and security experts with the skills required to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the United States for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This scope of skills allows Progent to identify and consolidate the surviving pieces of your information system after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has worked with top insurance carriers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in Southfield
For ransomware system recovery services in the Southfield area, call Progent at 800-462-8800 or visit Contact Progent.