Wireless Support

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once among the most successful products for maintaining mobile connectivity to email, calendars, web-based applications, and other critical business information. Progent can provide Southfield, Michigan businesses support from BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry deployments or migrate efficiently to a more popular mobile platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, dependability, and recoverability has become the standard for organizations of all sizes, effective integration and support of RIM BlackBerry technology has become more difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses frequently resort to outside support professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to plan, administer, and repair BlackBerry solutions affordably and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote support model, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's consultants can help your business with SQL Server 2019 integration support, SQL Server 2016 migration and management support, and Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and support BlackBerry devices across your business, define security policies that are right for your company, develop custom mobile applications, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

BlackBerry BES Server Technical Help
The BlackBerry Enterprise Server (BES) gives businesses a centralized and secure source for integrating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server enables wireless BlackBerry users to access Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with PC desktops to ensure consistent information for applications like calendars, address books, to-do lists, instant messaging, and specialized business software. Due to BlackBerry BES Server support for Microsoft Exchange, users carrying BlackBerry handsets can have push-based connectivity with Exchange email as well as to instant messaging-enabled applications through Microsoft Office Communications Server and Lync Server 2010 integration.

Progent's BlackBerry-certified engineers can assist you to plan, configure, and maintain BlackBerry Enterprise Server (BES) so you can optimize the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and reduce the expense of maintaining a mobile workforce.

Expert BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available online to deliver prompt technical help to businesses in the Southfield area or anywhere in Michigan. Progent's seasoned online technical support team has helped IT organizations solve computer issues and cut IT service costs in each state in the U.S. and built a large base of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a wide selection of issues related to RIM BlackBerry products including wireless synchronization, integration with Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network needs assessment, system design, deployment planning and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, assist you to determine which management approach and hardware products match your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified expert can help your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about professional assistance for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.