Professional Remote Troubleshooting for South Bend, Indiana Networks from World-class Engineers
Small companies have traditionally been underserved by large network service organizations. Some small companies permit themselves to grow overly reliant on freelance consultants or small support firms who don't have the bandwidth or broad skill sets to react quickly or efficiently to technical emergencies. Still other small businesses resort to giant service providers that employ personnel able to offer standardized fixes for common issues but who are missing the experience and technical scope to deal with the diversity of configurations and lack of standardization typical of small company information systems.

Progent's proven approach to delivering affordable and effective network support to small businesses has made Progent among the most respected Microsoft-certified IT service organizations in the country. Progent has delivered online support to companies in every state in the country (refer to Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your internal IT support staff. This can reduce expenses and help meet schedules for big IT initiatives such as software programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Main Practice Areas Supported by Progent for South Bend, Indiana Businesses
As a Microsoft-certified Partner IT service firm with a large group of Cisco Certified CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to South Bend, IN businesses for a broad array of information technologies including:

Service Delivery Options Available for South Bend, Indiana Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for delivering network support is built on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service documentation, reliable follow-through, and strict cost monitoring for an array of network support delivery options that include remote troubleshooting, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair network problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer support services.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for business applications such as financials, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, extended initiatives such as upgrading an older MRP system to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response like data restoration and virus cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size companies to plan, set up and debug the infrastructure for remote workers. Aspects of network infrastructure for which Progent's experts can deliver guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, wireless LAN design and implementation, and robust Internet connections. For information about Progent's network infrastructure consulting services for a remote workforce, refer to infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of dependability and scalability but that is also simple for clients to transfer to another support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software in the client's possession so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting services to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of advantages to clients trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of network support, executing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for resolving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size bills for quick repairs. An additional advantage of by-the-minute billing is that you are not tempted to permit less critical issues to fester until they grow into big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who won't release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ in-house IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your South Bend, Indiana company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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