Sorocaba Telecommuters Integration Support Services

Expanding your at-home workforce may have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Sorocaba company to pick the right technologies and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from on demand guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Sorocaba, São Paulo organizations to succeed with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Integrating the network infrastructure required for a remote workforce can be particularly complicated if you have to manage a mix of worker-owned equipment like desktop computers and laptops, routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering remote support for both outdated as well as modern IT products in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist your company to create a high-functioning work-at-home ecosystem include:

• VPN technology allows you to create a secure tunnel for authorized at-home workers to use IT assets situated at your corporate datacenter or in a public cloud. Progent's consultants can assist you to configure and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your telecommuters to utilize Cisco's AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure products enable an at-home worker to see and interact with a data center computer's desktop. This provides network managers substantial control over the digital ecosystem of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert online support for configuring routers from a range of vendors. See router integration support from Cisco-certified consultants.
• Home Wi-Fi networks, often supporting families and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause performance as well as cybersecurity problems. Progent can help you to mitigate these issues by providing services like Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP setup help.
• Internet access solutions impact the performance and reliability of connections between telecommuters and the corporate data center. Line-of-business processes may require redundant Internet access in the event the primary connection breaks. Progent offers guidance for identifying service providers, choosing appropriate bandwidth and data volume packages, and integrating redundant Internet connections. See Internet connectivity solutions.

IP Voice Integration for Telecommuters
Expanding the business phone environment to include teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-based IP voice products are used by small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can assist businesses of any size to design or maintain a telecommuter IP voice environment that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations optimize their current Cisco IP voice environments to support an expanding remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. CUCM manages additional mixed media services like messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, visit CUCM consulting services.
• Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager consulting.
• Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and provide online configuration and debugging expertise.

Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing products from major vendors enable online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many organizations use multiple conferencing products to meet the needs of their various partners and clients. Progent can assist you to manage your current conferencing ecosystem and optimize the experience of your remote workforce.

• Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to configure and manage Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
• FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features that include voice/video calling, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist your business to tune your WAN infrastructure to run them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suites, offering a powerful ecosystem of productivity apps that deliver a cohesive user interface for exchanging data and ideas across a corporate network and on a wide range of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange since their first publication and can help your company to deploy these flagship collaboration products to maximize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its full range of capabilities. For details about Progent's consulting services for Microsoft Teams, visit planning and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint uses web entities to facilitate collaboration and knowledge sharing by offering policy-based access to content, business processes, and tools for looking through enterprise-wide information silos. SharePoint permits you to create protected portals that enables remote workers to view and update aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting services, visit SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, visit deployment consulting for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can retrieve them safely through a web browser. Provided with Office 365, OneDrive enables home workers to co-author files. Revisions made offline are automatically synced when you go back online. For details about Progent's consulting expertise for Microsoft OneDrive, refer to Onedrive integration experts.

Public Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable online assistance for enabling businesses to create, manage and troubleshoot cohesive hybrid network models that combine physical data centers, teleworkers, branch offices, and cloud services. Progent offers expertise for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with public cloud access, authentication, and security.

Microsoft Azure is a leading platform for cloud services that allows you to use IT infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure includes over 100 services services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for at-home workers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's support services for Azure, refer to Microsoft Azure consulting.

Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services available on a subscription basis. Microsoft apps and services are provided in a variety of plans intended for users ranging from students and households to major corporations. Progent can provide fast and affordable online contact with consultants knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your teleworkers to achieve top business value. For details about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration services.

Microsoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, enabling you to create hybrid cloud/onsite networks. Progent's Exchange experts are available for as-needed help to guide you past tough IT bottlenecks and can also provide end-to-end project management services to ensure your teleworkers have easy and secure access to your Exchange Online environment. For information Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting expertise.

Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's top provider of cloud-based services. Progent can provide fast and affordable online access to cloud connectivity consultants who can help your organization to plan, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your key applications cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can help you to set up VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and simplify identity control for telecommuters with Google Cloud Identity. Progent can also help your organization to use GCP's unified management tools to administer and monitor your GCP environment. For details, go to Google Cloud Platform integration support.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a from-home workforce, which might be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

• Progent's Standard Call Desk support services leverage Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, add information, and upload screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
• Progent's Call Center Supplemental Service enables you to augment your existing Help Desk Call Center organization by sharing delivery of Help Desk Call Center support transparently between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, visit Progent's Call Desk augmentation Services.

Security for Telecommuters
At-home workers typically utilize their own computing devices and often work in a poorly secured physical environment. This multiplies their vulnerability to malware attacks and calls for judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough user training, and the creation of security policies based on leading practices. Progent's veteran group of cybersecurity solutions experts can help you to design, configure and manage a compliant cybersecurity solution that protects critical IT resources in networks that incorporate at-home workers.

Firewalls enable companies to create a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and control appropriate permissions to different groups of users and to scale your network and modify your cybersecurity posture as your business evolves and as cyber threats grow more complex. Progent supports both new and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration services, visit firewall support services.

Online Endpoint Security Monitoring makes it easy to watch over the disparate computers utilized by at-home workers and either reject or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each secured endpoint device, watching all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint device from the network to contain the malware. Because the ProSight ASM agent is self-contained, endpoint devices stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint monitoring for at-home workers.

Progent's Duo authentication Services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you have and that uses a different network channel. A broad selection of devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audits can assess the exposure of your information system to all types of external and internal security threats for an environment that incorporates teleworkers. Progent can deploy remote, automated security analysis software for rapidly and economically uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with top credentials including CISA, CISSP, and GIAC, can assist your company to audit your operations and governance policies and assess your network architecture to allow you to implement top-level security for your telecommuters.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you expose, rank, remediate, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal network in order to evaluate your present security profile. Progent can also assist you to harden your existing network security and can help you to plan and deploy a unified cybersecurity ecosystem that streamlines management and provides optimum protection for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's threat analysis services powered by on NodeZero's penetration test products, visit Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper describing critical things to concentrate on for securing an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection involves saving and restoring critical data so as to avoid data loss and reduce recovery time and effort in the event of storage failures resulting from equipment breakdowns, software glitches, human mistakes, malware, or any other reason. Dependable data protection solutions can be especially difficult to design and manage in hybrid environments that incorporate in-house data centers, public clouds, and an at-home workforce.

• Backup/Restore solutions for at-home workers must cover diverse kinds of user-owned endpoint devices. Progent offers fast online help from consultants knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features granular recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a quick changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist your company to create, document and validate a DR/BC plan that addresses the process of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for protecting critical data by controlling on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting mobile computers and applications. Managed endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and authenticate applications on devices, push patches and certificates, configure policies for permission to access information and networks, set passwords, establish VPN tunnels, determine how teleworkers share data, set up threat defense, ensure security compliance, and erase sensitive data from lost, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can assist your company to use this platform to manage the devices of your telecommuters, see Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network managers to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Top features of Workspace ONE include rapid remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, unifies management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Sorocaba, São Paulo company, phone 1-800-993-9400 or visit Contact Progent.