In addition to offering fast contact with high-level IT professionals and subject matter experts (SMEs) to help Sorocaba, São Paulo organizations with discrete technical problems or strategic projects, Progent offers short-term staffing to deal with more broadly defined services like desktop help, IT administration, and Help Desk call center services. Temporary staffing can help businesses to respond to expected or surprise increases in the need for network services, which may result from scenarios such as mergers and acquisitions, data center moves, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill voids resulting from the loss of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services offer organizations the flexibility to react to increases in demand for network services without being saddled with the costs and hassle that come with identifying and recruiting appropriate IT personnel and without the burden of increasing your in-house head count.

Key features of Progent's temporary staff augmentation services include:

  • Rapid access to reliable network professionals
  • Simple initiation, termination, and re-engagement of services
  • Transparent extension of your full-time network support team
  • Comprehensive documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong working relationship with a world-class, full-service resource for IT support
Progent's Shared Center Program
Progent's co-managed Call Center service is a specialized on-going staff augmentation alternative that allows IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their internal network staff and Progent's nationwide team of IT support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Call Center program is a joint support solution based on by the leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT services for organizations of all sizes throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Sorocaba, São Paulo Businesses
Progent's veteran roster of certified consultants and technical experts offers Sorocaba, São Paulo businesses a broad range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term Staff Augmentation for Sorocaba, São Paulo Companies
To learn more details about Progent's temporary supplemental staffing services for Sorocaba, São Paulo organizations, call 800-993-9400 or visit Contact Progent.