Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Sorocaba organization to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Sorocaba, São Paulo companies to with any facet of building a high-performing remote work environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide switchover to a teleworker business model, which might be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of online technical support experts combined with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their active tickets, add information, and append screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your business to supplement your existing Help Desk Call Center organization by splitting responsibilities for Call Desk support services transparently between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class IT support to your telecommuters, visit Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Sorocaba, São Paulo business, call 1-800-993-9400 or visit Contact Progent.