São José dos Campos At Home Workforce Configuration Consulting and Support

Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your São José dos Campos company to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help São José dos Campos, São Paulo organizations to with any facet of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home work environment can be particularly complicated if you must accommodate a mix of worker-owned equipment like desktop computers and laptops, routers, and Wi-Fi appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's background delivering remote help for both legacy and modern technologies in virtual office venues allows you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for making essential updates. Support services offered by Progent to help your company to implement a productive work-at-home ecosystem include:

• Virtual Private Network (VPN) technology makes it possible to create a secure connection for authorized remote employees to use IT assets situated at your company datacenter or in the cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your key network resources by providing remote VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's popular AnyConnect client software for safe VPN connections for a wide selection of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and use a remote PC's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
• Routers attach home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote consulting for integrating routers from a range of vendors. See router configuration services from Cisco-certified experts.
• Home Wireless networks, often shared by the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance as well as security issues. Progent can help businesses to mitigate these problems by providing services like Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point setup help.
• Internet access methods impact the performance and availability of connections between at-home workers and the company network. Vital applications might demand backup Internet connections in case the normal connection fails. Progent offers expertise for selecting Internet service providers, selecting appropriate service bundles, and configuring fault-tolerant Internet access. See Internet access solutions.

IP Voice Solutions for Remote Workers
Expanding the business phone environment to accommodate telecommuters is vital to supporting an effective work-at-home solution. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or legacy products for VoIP management. Progent can help businesses of any size to design or maintain a telecommuter VoIP service that delivers the flexibility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their current Cisco VoIP systems to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM support, see CUCM consulting services.
• Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can assist you to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting services.
• Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these solutions and provide on-demand deployment and troubleshooting services.

Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing products from major vendors enable virtual discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many companies use a mix of products to meet the needs of their different partners and customers. Progent can assist your organization to manage your existing conferencing environment and optimize the productivity of your at-home workforce.

• Skype for Business is Microsoft's leading unified communications platform that enables presence, IM, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
• FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for training. For details about Progent's consulting services for Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features such as voice/video calling, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, offering a powerful ecosystem of productivity apps that create a cohesive user interface for exchanging information across a corporate network and on a wide range of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can help your company to configure these critical collaboration platforms to optimize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its full range of features. For additional information about Progent's support services for Microsoft Teams, visit planning and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint uses web entities to enable collaboration and information delivery by offering policy-based access to data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint enables you to build secure web portals that allows at-home workforce to see and update aggregated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, refer to SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, visit integration consulting services for Exchange.

OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues can retrieve them securely via a web browser. Included with Microsoft 365, OneDrive enables home workers to co-edit files. Edits made offline are synced when you reconnect to the Internet. To find out about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive integration experts.

Cloud Integration Services for Remote Workers
Progent can provide affordable online assistance for enabling organizations to build, maintain and optimize integrated hybrid network architectures that include internal data centers, remote workers, branches, and public cloud resources. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud access, authentication, and security.

Azure is a popular platform for cloud software and services that enables you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for teleworkers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, go to Microsoft Azure consulting.

Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity software and cloud services offered by subscription. Office applications and cloud services are provided in a selection of plans designed for customers ranging from individuals and households to large corporations. Progent can provide quick and affordable online access to consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans available for Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting expertise.

Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Exchange Online to run transparently with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional help to get you past challenging technical roadblocks and can also provide end-to-end project management outsourcing to ensure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.

Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's biggest source of cloud-based services. Progent offers quick and economical online access to cloud connectivity consultants who can assist your organization to design, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model so your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.

Google Cloud is a popular suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your key apps cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent's consultants can help your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access control for at-home workers with GCP Cloud Identity services. Progent can also assist your business to use GCP's unified management tools to control and track your GCP ecosystem. For details, go to Google Cloud Platform integration support.

Help Desk Call Center Support for Remote Workers
An emergency, organization-wide changeover to a telecommuter business model, which could be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Help Desk support services leverage Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their current trouble tickets, enter details, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small companies.
• Progent's Help Desk Augmentation Service enables your company to supplement your existing Help Desk team by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the number one PSA tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your business to deliver world-class technical support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Cybersecurity for Teleworkers
At-home staff members typically utilize their personal computers and usually work in a poorly secured physical space. This situation increases their vulnerability to cyber attacks and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the creation of security policies built on leading practices. Progent's seasoned roster of data security support experts can help your business to plan, implement and manage an effective security solution that protects vital IT assets in environments that include an at-home workforce.

Firewalls enable companies to build a network that can be securely accessed by local users as well as by an at-home workforce, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall devices permit you to configure and control different access rights to various groups of users and to expand your IT network and adjust your security as your business evolves and as cyber threats grow more sophisticated. Progent works with both new and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, see firewall configuration and support expertise.

Online Endpoint Monitoring makes it easy to watch over the disparate computers utilized by teleworkers and either block or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for remote workers.

Progent's Duo authentication Managed Services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audits can assess the exposure of your network to all types of external and internal security threats for a network that incorporates teleworkers. Progent can run remote, automated cybersecurity analysis scanning for quickly and affordably detecting a wide variety of security weaknesses that can be surfaced via the Internet. Progent's security audit consulting services, which can be managed by security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can assist your business to evaluate your procedures and governance policies and assess your IT architecture to allow you to implement the highest level of protection for your an at-home workforce.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home environment and your internal and perimeter networks to help you find, rank, remediate, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent can assist you to use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent can also assist you to harden your existing network security and can help you to plan and implement a cohesive cybersecurity strategy that streamlines management and provides maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat assessment solutions based on on NodeZero's PEN test platform, see Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper describing key things to concentrate on for protecting a network that incorporates telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection covers saving and recovering vital information so as to prevent data loss and minimize restoration time and effort in case of storage problems resulting from hardware breakdowns, programming hiccups, operator mistakes, malware, or other causes. Dependable data protection solutions can be particularly difficult to design and manage in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.

• Backup/Restore solutions for at-home workers must cover multiple kinds of personally owned endpoints. Progent offers quick remote help from experts knowledgeable about a broad array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes fine-grained restore and centralized management.
• Disaster Recovery/Business Continuity strategies typically envision scenarios that require a quick switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can help your company to create, document and test a DR/BC plan that includes the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a unified environment for safeguarding critical data by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint computers can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can use Intune to provision and validate apps on managed devices, push updates and certificates, set up rules for permission to access data and resources, set passwords, establish VPN tunnels, control how home-based workers share data, establish threat defense, ensure compliance, and wipe corporate data from missing, stolen or deactivated devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X endpoints. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, visit Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for identity control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Key features of VMware Workspace ONE include rapid over-the-air provisioning of new laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your São José dos Campos, São Paulo company, call 1-800-993-9400 or go to Contact Progent.