Roseville At Home Workforce Solutions Consulting Company

Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Roseville organization to select the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns top value. Progent offers support services ranging from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Roseville, California businesses to succeed with any facet of building a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Integrating the network infrastructure required to support a remote work environment can be especially challenging if you must manage a mix of personal equipment like desktop computers and laptops, routers, and wireless appliances from various vendors and with a variety of operating systems and firmware releases. Progent's background delivering remote support for both legacy and current technologies in virtual office venues allows you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Support services offered by Progent to help you to create a productive work-at-home ecosystem include:

• Virtual Private Network technology makes it possible to establish a safe connection for authorized remote workers to use IT resources situated at your corporate data center or in the cloud. Progent can assist you to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your telecommuters to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and use a remote PC's desktop. This provides network managers more control over the computing environment of telecommuters and offers them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers connect home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent can provide expert remote support for integrating routers from a range of vendors. See router integration support from Cisco-certified experts.
• Home Wireless networks, typically shared by families and visitors, are frequently utilized by at-home employees to connect to their router for work. This can create performance and security problems. Progent can help you to mitigate these problems by delivering services like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point integration assistance.
• Internet connectivity methods affect the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might require backup Internet connections in the event the primary connection breaks. Progent can provide expertise for picking service providers, selecting appropriate bandwidth and data volume packages, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Telecommuters
Expanding the corporate PBX environment to accommodate teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of any size to plan or tune a telecommuter IP voice service that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations tune their current Cisco VoIP environments to handle an expanding remote workforce.

• Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. CUCM supports additional combined media services like messaging, video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager consulting services.
• Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, visit Cisco CallManager expertise.
• Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
• Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and deliver on-demand integration and debugging expertise.

Video Conferencing for Teleworkers
A broad range of video conferencing products from major vendors support online meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many companies use multiple products to meet the needs of their different partners and clients. Progent's communications experts can help you to maintain your current conferencing environment and optimize the engagement of your remote employees.

• Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business clients to support your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
• FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as video conferencing, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and help your business to tune your network architecture to run them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office suites, providing a powerful ecosystem of applications that create a consistent user experience for sharing information across a corporate network and on a broad selection of endpoint computers. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their original publication and can assist businesses to configure these critical collaboration products to maximize the effectiveness of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its full range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and configuration expertise for Microsoft Teams and Teams Premium.

SharePoint utilizes web entities to enable collaboration and information sharing by offering policy-driven delivery of content, workflow, and utilities for looking through enterprise-wide information silos. SharePoint permits you to build secure web portals that permits at-home workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, see SharePoint configuration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, go to planning and configuration consulting services for Microsoft Exchange.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can retrieve them safely through a web browser. Included with Office 365, OneDrive enables at-home workers to co-author documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. For information about Progent's support services for OneDrive, visit Onedrive configuration experts.

Public Cloud Integration for At-Home Workers
Progent can provide fast and affordable remote assistance for enabling organizations to build, manage and repair integrated hybrid network architectures that combine physical data centers, at-home workers, branches, plus public cloud services. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud access, authentication, and security.

Azure is a leading family of cloud services that enables you to use infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to create secure connections to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's consulting services for Azure, visit Azure expertise.

Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity applications and cloud services available by subscription. Microsoft apps and services are marketed in a selection of plans intended for customers ranging from individuals and households to major corporations. Progent offers quick and affordable online contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the various subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. For details about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.

Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for as-needed help to guide you through tough technical bottlenecks and can also provide end-to-end project management services to make sure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's top provider of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can help your organization to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud Platform is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your existing IT assets with the Google Cloud, and Progent's database experts can help you make your mission-critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access control for telecommuters with Google Cloud Identity services. Progent's experts can also help you to utilize GCP's unified management tools to administer and monitor your GCP environment. For information, see Google Cloud Platform (GCP) consulting support.

Help Desk Support for Teleworkers
A rapid, enterprise-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Call Desk support services leverage Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise their active tickets, add information, and append screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
• Progent's Support Desk Augmentation Service allows your business to expand your current Call Desk team by splitting delivery of Help Desk Call Center support seamlessly between your regular IT support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.

Security for Telecommuters
Work-from-Home staff members typically utilize their own computers and often work in a poorly secured physical space. This multiplies their vulnerability to malware threats and calls for careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of security policies built on leading practices. Progent's seasoned team of cybersecurity support consultants can assist your business to plan, deploy and maintain an effective cybersecurity solution that guards vital information assets in networks that include telecommuters.

Firewalls allow companies to create a network that can be securely accessed by local users as well as by at-home workers, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and manage appropriate access rights to various classes of users and to expand your network and adjust your security profile as your company evolves and as network attacks grow increasingly sophisticated. Progent works with both current and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support services, see firewall configuration and support expertise.

Online Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by at-home workers and either reject or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day threats on arrival. When a cyberattack is discovered, ProSight ASM immediately disconnects the infected endpoint from the corporate network to contain the threat. Since the ProSight ASM software agent is autonomous, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, visit remote endpoint monitoring for teleworkers.

Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audits can assess the exposure of your information system to all classes of outside and local security attacks for a network that includes telecommuters. Progent can run online, automated cybersecurity analysis software for quickly and economically detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be managed by security experts with advanced certifications including CISM, ISSAP, and GIAC, can assist you to evaluate your procedures and governance policies and assess your network architecture to enable you to design top-level security for your telecommuters.

Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home environment as well as your internal and perimeter networks to help you identify, rank, remediate, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can assist you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal network so you can determine your present security posture. Progent can also help you to harden your network security and can help you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-premises, cloud-based, at-home, and perimeter IT assets. To learn more information about Progent's threat analysis services based on on NodeZero's penetration test platform, refer to Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key things to focus on for protecting an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection involves backing up and restoring vital information so as to avoid data loss and minimize restoration time in the event of storage problems resulting from equipment breakdowns, software hiccups, operator error, cyber attack, or other causes. Dependable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine private data centers, public clouds, and at-home workers.

• Backup/Restore solutions for teleworkers must cover diverse types of personally owned endpoint devices. Progent can provide quick online access to consultants knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and features fine-grained recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that require a quick changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist you to create, document and validate a DR/BC plan that addresses the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager offers a centralized solution for protecting critical information by managing local, mobile, and at-home endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Remote endpoint computers can be user owned or business owned. IT admins managing the endpoint computers of teleworkers can use Intune to deploy and validate applications on managed devices, push patches and certificates, set up rules for permission to access information and resources, set passwords, create VPN connections, control how telecommuters share information, set up threat protection, verify compliance, and erase sensitive data from lost, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS endpoints. For information about Microsoft Intune and how Progent can help you to use this platform to manage the devices of your at-home workforce, go to Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that helps network administrators to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Roseville, California company, phone 1-800-993-9400 or refer to Contact Progent.