Curitiba Teleworkers Configuration Support

Expanding your at-home workforce can have a major effect on IT infrastructure, security, and company culture. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Curitiba organization to select the right tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Curitiba, Paraná businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure required for a remote work environment can be especially complex if you must accommodate a combination of worker-owned hardware like PCs and laptops, routers, and Wi-Fi APs from various manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online help for both outdated and current technologies in virtual office venues enables you to make efficient use of your existing network infrastructure and offers ready access to expertise for making necessary upgrades. Services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:

• VPN connectivity makes it possible to establish a safe tunnel for authorized at-home workers to use IT assets situated at your company datacenter or in a public cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your telecommuters to utilize Cisco's popular AnyConnect client software for safe VPN tunneling for a broad range of devices such as Windows, Mac, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure products enable a teleworker to see and interact with a remote PC's desktop. This technology provides IT managers more control over the computing environment of telecommuters and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect at-home networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewalls. Progent offers top-tier online consulting for deploying routers from a range of vendors. See router integration services from Cisco-certified consultants.
• Home Wi-Fi networks, often supporting an entire household and guests, are frequently utilized by telecommuters to access their Internet router for work. This can create throughput as well as security issues. Progent can assist you to resolve these problems by providing expertise that include Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti wireless access point setup assistance.
• Internet access solutions impact the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might demand backup Internet connections in the event the primary connection breaks. Progent can provide expertise for identifying Internet service providers, picking sensible service packages, and setting up redundant Internet connections. See Internet access solutions.

VoIP Solutions for Remote Workers
Extending the business phone system to accommodate teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-based VoIP products are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's current or legacy products for VoIP management. Progent can assist organizations of all sizes to plan or maintain a remote IP voice service that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses optimize their existing Cisco VoIP environments to handle an expanding at-home workforce.

• Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps used across the network. Unified Communications Manager manages other combined media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM consulting services.
• Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, refer to CallManager consulting.
• Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to support these VoIP solutions and provide on-demand integration and debugging expertise.

Video Conferencing for an At-Home Workforce
A broad selection of video conferencing products from major vendors support online discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many companies use a mix of products to meet the needs of their various partners and clients. Progent's communications experts can assist you to manage your current voice/video conferencing environment and optimize the experience of your at-home workforce.

• Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
• FaceTime is Apple's group video calling platform for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's support services for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
• Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help your business to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a powerful ecosystem of applications that deliver a cohesive user experience for sharing information across multiple sites and on a wide range of endpoints. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their first publication and can help businesses to tune these critical collaboration platforms to optimize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its full range of features. For details about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.

SharePoint uses web sites to facilitate collaboration and information sharing by offering policy-based delivery of data, business processes, and tools for looking through enterprise-wide information silos. SharePoint allows you to build protected web portals that permits at-home workforce to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting services, see SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see planning and configuration consulting services for Exchange Server.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can share them safely via a web browser. Included with Office 365, OneDrive allows at-home employees to jointly author documents. Revisions created offline are automatically synced when you go back online. To find out about Progent's consulting expertise for Microsoft OneDrive, see Microsoft Onedrive integration experts.

Public Cloud Integration Services for Teleworkers
Progent offers affordable online support for enabling organizations to build, maintain and troubleshoot integrated network architectures that include internal data centers, telecommuters, branch offices, plus cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud connectivity, authentication, and security.

Azure is a popular platform for cloud services that allows you to use infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure offers over 100 services services including hosting for Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to create protected access to Azure for telecommuters by setting up and debugging firewalls and VPN tunnels. For details about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting services.

Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of business productivity software and cloud-based services available on a subscription basis. Microsoft applications and services are provided in a variety of plans designed for users ranging from individuals and small offices to major enterprises. Progent can provide fast and easy online access to experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your telecommuters to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling customers to build hybrid information systems. Progent's Exchange experts can provide as-needed assistance to get you through challenging IT roadblocks and can also provide comprehensive project management services to make sure your remote workers have convenient and secure access to your Exchange Online environment. For information Progent's consulting expertise for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's top source of cloud services. Progent offers fast and affordable online access to cloud connectivity experts who can help your organization to plan, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network model so your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's support services for Amazon AWS, refer to Amazon AWS consulting services.

Google Cloud Platform (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can help your business to set up virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline identity control for telecommuters with GCP Cloud Identity. Progent's consultants can also assist your business to use GCP's unified management tools to administer and track your GCP environment. For details, refer to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Services for Telecommuters
A sudden, company-wide switchover to a from-home workforce, which could be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services allow businesses to outsource or expand their Call Center by using Progent's online Technical Response Center team.

• Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update their current tickets, add information, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
• Progent's Call Center Supplemental Service enables your company to expand your existing Help Desk Call Center staff by splitting delivery of Call Center support services seamlessly between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution utilizing the leading PSA tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class technical support to your at-home employees, refer to Progent's Help Desk augmentation Services.

Security for Telecommuters
Work-from-Home employees typically use their personal devices and usually work in a poorly secured physical environment. This increases their susceptibility to malware threats and calls for careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user education, and the development of security policies built on leading practices. Progent's veteran group of cybersecurity solutions consultants can help you to plan, implement and manage a compliant cybersecurity solution that protects critical IT resources in networks that incorporate an at-home workforce.

Firewalls enable companies to create a network that can be safely utilized by on-premises users as well as by an at-home workforce, mobile users, suppliers, customers, and other stakeholders. Modern firewall appliances permit you to assign and manage different access rights to various groups of users and to expand your IT network and adjust your security profile as your company evolves and as cyber threats grow increasingly complex. Progent works with both current and older security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, visit firewall integration and support services.

Remote Endpoint Security Monitoring makes it easy to track the various devices used by teleworkers and either block or identify and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on every protected endpoint device, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect new attacks at inception. When an attack is discovered, ProSight ASM instantly disconnects the targeted endpoint from the corporate network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoints remain secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, refer to remote endpoint monitoring for an at-home workforce.

Progent's Duo MFA Managed Services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audits can assess the exposure of your network to all types of outside and internal security attacks for an environment that includes teleworkers. Progent can run online, automated security analysis software for rapidly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by data security experts with advanced certifications including CISA, ISSAP, and GIAC, can help your business to audit your operations and policies and assess your network infrastructure to allow you to implement top-level security for your remote workers.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can uncover, prioritize, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can help you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent's NodeZero experts can also help you to strengthen your network security and can help you to design and implement a cohesive cybersecurity strategy that streamlines management and provides optimum protection for on-premises, cloud-based, remote, and perimeter IT assets. To find out additional details about Progent's threat analysis services powered by on NodeZero's pentest products, visit Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to focus on for protecting an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection covers saving and recovering critical information so as to avoid data loss and minimize recovery time in case of storage problems due to hardware issues, software glitches, operator mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to architect and manage in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.

• Backup/Recovery solutions for remote workers must cover diverse kinds of personally owned endpoint devices. Progent can provide quick remote help from consultants familiar with a broad range of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Popular backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and centralized management.
• Disaster Recovery/Business Continuity plans commonly envision circumstances that call for a quick changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist your company to develop, document and validate a DR/BC plan that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized environment for safeguarding corporate data by controlling onsite, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and applications. Remote endpoint devices can be personally owned or company owned. IT admins managing the endpoint devices of teleworkers can use Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for accessing data and networks, set passwords, establish VPN tunnels, control how telecommuters share data, establish threat defense, verify compliance, and wipe sensitive data from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X computers. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your teleworkers, go to Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network administrators to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for access control, application management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key features of VMware Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Curitiba, Paraná company, call 1-800-993-9400 or visit Contact Progent.