UNIX and Linux Remote Technical Support for

For small businesses in Skokie Illinois, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network problems quickly. This reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where fast fixes somehow turn into large bills. Progent's skill at dealing with problems quickly translates into your company saving money.

Progent's Online Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and proven processes which promote the highest level of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's network remotely without breaching system security.

Progent's highly evolved technical support reporting application includes thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help rendered to each Progent client by any Progent consultant. This archive of issues and repairs is stored as a quickly accessible internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and allow fast response from vendors' internal support staff so Progent's remote service experts can arrive at the best solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Skokie Illinois or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.

Online Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to address virtually any problem likely to take place in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote support services provided by Progent to customers in Skokie include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology such as network infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and indicates a consultant's networking knowledge at the expert level. CCIEs know how to resolve the most intractable issues associated with network design, installation, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value because their broad expertise allows them to fix even the most complex problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few support providers make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive timely help for severe network problems that are crippling business productivity but are outside the comfort zone of your regular computer maintenance providers. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support technology to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus VPN technology.

• Certified Windows Experts
  Progent's Microsoft-expert remote service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of technology support including Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services including Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Engineers
  Progent's certified CISM and CISSP network security consultants offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly after a serious breach. Security support services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing secure architectures for remote and mobile access; defending your email system against spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the resources to build and maintain an in-house Call Center but who want quick access to a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center software products to handle the special requirements of your business, or providing temporary online staff to reinforce your internal Help Desk Call Center resources to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.

  Progent's Call Center team of seasoned network experts provides your customers in Skokie Illinois instant contact with an effective support group with years of background offering telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's goal is to resolve instead of simply report IT problems.

• Business Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts Group provides online advanced engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Excel. To find out more information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Apple Mac experts can support the artistic facets of Mac environments by offering phone-based help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio or video or putting together an audio/video post production studio.

  Remote Network and Server Monitoring Services
  Progent offers companies in Skokie Illinois online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By exposing looming issues before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a mix of platforms.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.