Expanding your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Skokie company to select the right technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Skokie, Illinois organizations to succeed with any facet of creating a high-functioning remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide changeover to a teleworker business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or update their active tickets, add details, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your business to augment your current Call Desk organization by splitting delivery of Call Center support transparently between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model based on the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Skokie, Illinois company, phone 1-800-993-9400 or visit Contact Progent.