Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Sioux Falls company to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Sioux Falls, South Dakota companies to succeed with any aspect of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and unified management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure required to support an at-home workforce can be especially complicated if you have to manage a combination of worker-owned hardware like PCs and laptops, Internet routers, and wireless APs from various vendors and with a mix of OS software and firmware releases. Progent's experience delivering online help for both legacy as well as modern technologies in remote office venues enables you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Support services available from Progent to help you to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network technology allows you to create a secure tunnel for authorized at-home workers to access IT assets situated at your company datacenter or in a public cloud. Progent can assist you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and use a remote computer's desktop. This technology gives network managers substantial control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent can provide top-tier remote support for integrating home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by families and visitors, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause throughput and cybersecurity problems. Progent can assist you to resolve these issues by providing expertise like Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti WiFi access point integration assistance.
  • Internet connectivity methods affect the speed and reliability of connections between telecommuters and the company data center. Mission-critical processes might demand redundant Internet connections in the event the primary connection breaks. Progent can provide expertise for identifying service providers, choosing appropriate service bundles, and integrating redundant Internet access. See Internet access integration services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Sioux Falls, South Dakota organization, call 1-800-993-9400 or go to Contact Progent.