Expanding your telecommuter workforce may have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Sioux Falls organization to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Sioux Falls, South Dakota companies to with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

VoIP Integration for Teleworkers
Extending the business PBX environment to include telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with SMBs to server remote users. Many enterprises rely on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of any size to design or tune a telecommuter IP voice environment that provides the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations tune their existing Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. CUCM manages additional combined media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, see CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and provide as-needed integration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Sioux Falls, South Dakota organization, call 1-800-993-9400 or refer to Contact Progent.