Simi Valley, California Microsoft and Cisco Premier Certified Consulting Firm

Service Delivery Options for Simi Valley, California Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Model promotes fast response, comprehensive service records, consistent follow-through, and tight expense control across a range of IT support delivery options that include remote repairs, on-premises support, and top-tier consulting.

• Remote Support
  Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address emergency situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

• On-site Support
  Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support experts to give small and midsize companies the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how and why to register for Progent's in-person computer support services.

• Phone Support
  Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Online Help Desk Services.

• Co-managed Help Desk Services
  Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.

• IT Consulting Expertise
  Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network security engineering, non-stop it system engineering, server virtualization solutions, plus configuration, programming and training for small business software including accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and major system migrations, longer term initiatives like customizing an older ERP system to a current MS Dynamics or Dynamics 365 solution, database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus cleanup.

• Network Infrastructure Consulting Services for Telecommuters
  Progent can help small and mid-size companies to design, deploy and troubleshoot the infrastructure for a remote workforce. Aspects of network infrastructure where Progent's consultants offer assistance include safe and efficient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure support services for teleworkers, refer to infrastructure expertise for an at-home workforce.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest degree of availability and expandability but that is also easy for clients to transfer to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and network management while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Support
  Progent offers advanced online consulting to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Simi Valley, California Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance engineers.

Working with Progent enables your company to:

• Prevent Excessive Dependence on Individual Support Consultants
  For network services, small companies sometimes depend heavily on individual engineers. Though individual service engineers carry lower overhead than larger IT service organizations and can typically bill apparently lower rates, individuals are often unable to respond quickly to urgent network problems. If a freelance engineer is busy with another client, ill, on vacation, or in training, the absence of replacement personnel may require your business to go without help during a crisis. As your company grows, system unavailability or difficulties with critical applications get more expensive. The money you thought you were conserving on an independent consultant can disappear quickly due to lower output. Also, when freelance consultants confront unfamiliar technologies, the lack of a big consulting team to depend on for advice forces them to train on the job while your business winds up with the bill for their ongoing training.

• Have Access to Certified Professionals in Sophisticated Network Issues
  The majority of small service firms or independent consultants specializing in small company IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex IT configurations with mixed operating systems, numerous locations, Voice over IP systems, mobile clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's extensive group of experts can benefit your company because enterprise environments are inherently complex, integration issues require in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security requires enterprise-proven leading practices.

• Create a Firm Basis for Seamless Growth
  Small companies typically begin with a network cobbled together on a shoestring budget. Without a solid basis, a series of band-aid fixes commonly get tossed onto of a weak structure. As a company grows, stability and expandability problems can hinder the productivity of the business. Such networks require proper evaluation, smart business planning, and in-depth expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business requirements and support downstream expansion.

• Team with Solution Consultants, Not Product Resellers
  Smaller businesses require direction and insight to navigate through an ever more complex maze of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT engineer or service firm that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services exclusively. This allows Progent to align consulting support services with the genuine interests of clients. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a customer.

How to Contact Progent
If your Simi Valley, California business wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).