UNIX and Linux Phone-based Technical Support for

For small businesses located in Shreveport Louisiana, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services offer exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most network issues quickly. This lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to many online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor fixes somehow end up as big tabs. Progent's skill at disposing of problems efficiently translates into your company saving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which permit the highest degree of effectiveness for remote technical support and repair for small and midsize business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's online support team to link to your system remotely without breaching corporate security.

Progent's highly evolved technical support reporting system maintains thorough records for the support that Progent's clients have received. Progent's team consultants have the benefit of the history of services rendered to every Progent customer by any engineer. This archive of issues and responses is organized as a readily searchable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive technical databases and permit quick access to vendors' in-house product engineers so Progent's online consulting experts can determine optimal solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Shreveport Louisiana or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote technical support experts offer certified skills in an extensive array of technologies. This broad range of IT skills enables Progent's engineers to resolve virtually any crisis that may occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support clients with multi-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to small businesses in Shreveport include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and transitioning from older systems to current Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve even the most difficult problems associated with network planning, integration, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their broad expertise permits them to fix even the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive urgent support for complex network infrastructure issues that are hurting worker efficiency but are beyond the experience of your local computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art on-line support tools to provide efficient, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.

• Authorized Windows Support
  Progent's Microsoft-certified remote support experts offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of platform support including Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server management and Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide array of online desktop support services such as Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recover quickly after a damaging breach. Security consulting services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service options for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the money or time to support an internal Help Desk but who need fast communication with an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

  Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software products to meet the particular requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Call Center resources to deal with unusually busy events like software transitions, mass updates, or installing brand new applications.

  Progent's Help Desk staff of seasoned network professionals gives your computer users in Shreveport Louisiana quick contact with a reliable network service group with substantial background offering telephone-based support and remote repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a major driver of company productivity, and Progent's intent is to fix rather than merely report network problems.

• Applications Services: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Team can supply remote advanced engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For more on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac experts can promote the creative aspect of Mac environments by offering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production facility.

  Online Network Monitoring Services
  Progent can provide businesses in Shreveport Louisiana remote computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network support is proactive and automated. By spotting emerging problems before they grow into downtime, proactive monitoring can minimize inconvenient and costly service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support multiple operating systems.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.