Shreveport Specialists for Network Support Providers

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Shreveport
Progent's consulting services for IT service organizations in Shreveport Louisiana enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless supplement to your in-house network services team. This can ease the way for you to add to your revenue, fill out your service catalog, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure engineers, PC support technicians, IT admins, and data security professionals have acted as seamless extensions to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support practice, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network consulting firm with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But modern ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Smaller IT service providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support organizations an economical way to keep their company branding while providing their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the range of technical issues your firm can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

• Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at extra cost.
• Optional onsite support in major metro areas is available across the country at extra cost.
• You have full control of your clients and billing.
• Your customers submit requests through your custom branded web portal, a toll-free number, or by directing a request to your specified mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to act as a single source for virtually all technical expertise your clients may need. You can grow your team and strategic in-house competencies at your own pace without having to decline new business due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, responding to your direction, and invoices your firm instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are thoroughly described. This makes it easy for your IT support organization to shift account assignments to in-house consultants once you have enough staff and relevant skill sets.

• Safely Expand Your Service Practice: You can quickly and efficiently accept additional opportunities outside your main fields of excellence and serve new geographies without assuming the risks associated with increasing your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more services to more customers using your own company name.
• Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
• Rapid Problem Escalation: With a large roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
• Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
• Online Support Professionals: For 20 years, Progent has delivered online network support from Call Center support to high-level consulting. Effective remote support saves money and produces fast solutions.
• Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Shreveport, Louisiana Companies
Progent's nationwide roster of certified consultants offers Shreveport, Louisiana organizations a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Shreveport, Louisiana
To learn additional information about Progent's consulting program for IT service firms in Shreveport, Louisiana, call 1-800-993-9400 or refer to Contact Progent.