Wireless Solutions

Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most successful solutions for maintaining anytime-anywhere connectivity to email, scheduling, web-based applications, and other critical business information. Progent offers Shreveport, Louisiana companies support from BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry environments or migrate smoothly to a current smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the norm for companies of any size, effective integration and maintenance of BlackBerry technology has become increasingly difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses frequently turn to outside support professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote support capabilities, provides small companies a budget-friendly solution for incorporating RIM BlackBerry products productively into their business information system.

Progent's experts can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 migration support, and Microsoft Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you track and support BlackBerry smartphones across your business, define security policies that make sense for your company, customize mobile applications, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Consulting Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry devices, providing a single solution for controlling key tasks such as device installation, upgrades, and retirement while also providing a strong infrastructure for data protection and high availability. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Novell GroupWise, or Lotus email servers and BlackBerry handsets and allows wireless synchronization.

BES Server features a wealth of security capabilities beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great flexibility in adjusting degrees of protection to match the specific needs of your network. Progent's BlackBerry authorized consultants can assist you to choose advanced security functions and activate them remotely. Samples of these wirelessly configurable security settings are:

• Disable a smartphone
• Wipe data from a lost BlackBerry device
• Lock out Bluetooth
• Enable internal protection against malware

BlackBerry BES Server also provides flexibility in determining mechanisms to keep mobile users from loading or executing unsecure or prohibited code. Progent can help you to select blocking processes such as:

• Specify precisely what programs are allowed on the device
• Prevent third-party applications from allocating persistent memory on the BlackBerry smartphone
• Select what functions third-party software can use on the BlackBerry device
• Restrict the types of access third-party programs running on the smartphone can initialize
• Prevent all external applications from being installed or executed on the smartphone

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, editing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified service professionals can also assist your business to resolve a broad array of issues associated with synchronization, device detection, messaging consistency, web access, wireless connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile support costs low and, by resolving issues quickly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, system design, deployment planning and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to decide which administration approach and hardware products meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning options for software editions, processors and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry expert can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
In order to ask Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.