Besides providing rapid access to guidance from high-level network professionals and subject matter experts to help Santa Monica, California companies with specific IT issues or longer-term projects, Progent can provide short-term supplemental staffing to deliver more generalized services like PC help, IT management, and Help Desk call center services. Short-term staffing makes it possible for organizations to respond to expected or unplanned surges in demand for network personnel, which may result from scenarios like company mergers, site moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover voids left by the loss of full-time IT personnel due to vacations, health issues, termination, etc.

Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term staff augmentation services give businesses the ability to react to increases in requirements for network services without being saddled with the expense and hassle that come with vetting and recruiting professional IT personnel and without the burden of adding to your full-time head count.

Important features of Progent's temporary supplemental staffing services include:

  • Rapid access to proven IT pros
  • Easy engagement, termination, and resumption of services
  • Transparent extension of your full-time network support team
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
  • Strong relationship with a world-class, full-service resource for IT expertise
Progent's Co-managed Help Desk Service
Progent's co-managed Help Desk program is a specialized flexible staff expansion alternative that allows IT groups to divide the work of Call Center support transparently between their in-house network staff and Progent's extensive pool of technical support experts. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support solution powered by the leading shared PSA platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of background providing online and on-premises IT expertise for organizations of all sizes throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Santa Monica, California Companies
Progent's veteran team of certified consultants offers Santa Monica, California organizations a wide range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Contact Progent for Temporary Staffing Services for Santa Monica, California Organizations
To learn more about Progent's short-term staff augmentation services for Santa Monica, California businesses, call 800-993-9400 or visit Contact Progent.