In addition to providing fast access to top-tier network professionals and subject matter experts to help Parsippany, New Jersey businesses with specific IT problems or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined assistance such as PC support, network management, and Help Desk call center services. On-demand staffing makes it possible for businesses to deal with planned or unplanned surges in demand for network services, which may result from situations like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Temporary staffing can also cover gaps resulting from the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.

Benefits of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services give businesses the ability to react to increases in demand for IT services without dealing with the costs and hassle associated with identifying and hiring professional technical help and without the burden of increasing your in-house head count.

Important features of Progent's temporary supplemental staffing services include:

  • Fast access to seasoned IT professionals
  • Simple initiation, cessation, and re-engagement of services
  • Seamless extension of your in-house network support team
  • Full reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
  • Strong relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Call Center Service
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion option that allows IT organizations to share the work of Help Desk Call Center support seamlessly between their full-time network staff and Progent's nationwide team of technical support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk program is a joint support solution based on by the industry's leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, tracking progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background delivering remote and onsite network services for businesses of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Parsippany, New Jersey Organizations
Progent's seasoned roster of certified engineers can provide Parsippany, New Jersey organizations a wide array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:

Contact Progent for Temporary Staffing Services for Parsippany, New Jersey Businesses
To find out more about Progent's short-term supplemental staffing services for Parsippany, New Jersey organizations, call 800-993-9400 or visit Contact Progent.