Besides offering rapid contact with high-level IT consultants and subject matter experts (SMEs) to assist Boston, Massachusetts companies to resolve specific technical issues or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more generalized assistance such as desktop help, IT administration, and Help Desk call center response. On-demand staffing makes it possible for organizations to deal with planned or unexpected increases in demand for IT personnel, which may result from situations such as company mergers, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also cover voids caused by the absence of in-house IT personnel due to scheduled vacations, illness, resignation, or other reasons.

Advantages of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services give organizations the versatility to react to surges in requirements for network personnel without being saddled with the costs and hassle associated with reviewing and recruiting professional technical help and without the risk of adding to your in-house head count.

Important aspects of Progent's temporary staffing services include:

  • Rapid availability of reliable IT pros
  • Simple engagement, termination, and resumption of services
  • Seamless extension of your in-house network support team
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
  • Strong working relationship with a world-class, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Call Center Service
Progent's co-managed Help Desk service is a specialized flexible staff expansion option that enables IT groups to divide the work of Help Desk support transparently between their full-time IT personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a joint support alternative powered by the leading shared professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, tracking responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for businesses of all sizes throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Boston, Massachusetts Organizations
Progent's seasoned roster of certified consultants and technical experts offers Boston, Massachusetts organizations a broad array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Contact Progent for Temporary IT Staffing for Boston, Massachusetts Organizations
To find out more details about Progent's short-term supplemental staffing services for Boston, Massachusetts businesses, call 800-993-9400 or visit Contact Progent.