Enlarging your remote workforce may have a significant impact on IT architecture, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Sherman Oaks company to select the right technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Sherman Oaks, California organizations to with any aspect of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
An emergency, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as an element of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit their active tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows you to expand your current Support Desk team by splitting responsibilities for Help Desk support services seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your at-home employees, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Sherman Oaks, California company, phone 1-800-993-9400 or go to Contact Progent.