UNIX and Linux Support

For small and midsize companies located in Sherman Oaks California, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where fast fixes somehow turn into major invoices. Progent's skill at dealing with problems efficiently translates into your company saving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and field-tested processes which permit the maximum degree of effectiveness for remote help and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your system remotely without violating corporate security.

Progent's powerful technical support reporting system keeps thorough histories of all service that Progent's customers have received. Progent's staff engineers have access to the specifics of assistance delivered to each customer by any Progent engineer. This history of issues and fixes is structured as a quickly retrievable proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to vendors' internal engineering staff so Progent's online service specialists can find the most efficient resolutions quickly.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Sherman Oaks California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's phone-based support engineers offer advanced credentials in an extensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to resolve virtually any emergency likely to crop up in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.

To provide assistance to customers with mixed-operating system environments, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services available from Progent to clients in Sherman Oaks include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer urgent online help for diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and validates an individual's networking knowledge at the master level. CCIEs can deal with the most intractable problems surrounding network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to solve the most intractable problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive timely assistance for severe network problems that are crippling worker efficiency but are not within the scope of your regular computer maintenance providers. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art remote support technology to provide efficient, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified remote service professionals can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of technology support services such as Microsoft Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide array of online PC desktop support including Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier Network Security Experts
  Progent's accredited CISSP and ISSAP security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your company to recuperate quickly following a damaging breach. Security services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• Call Center Support
  Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who lack the money or time to create an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting support can aid you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk application software to meet the unique needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk resources to deal with demanding situations like software transitions, major upgrades, or installing new business software.

  Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in Sherman Oaks California fast assistance from a dependable support resource with substantial experience providing telephone-based consulting and online diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a key driver of business performance, and Progent's intent is to resolve rather than just annotate technical issues.

• Business Applications Services: Education, Custom Programming, and Troubleshooting
  Progent's Applications Experts Team can supply remote advanced engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, Office Project, MS Word, and Excel. To find out more information about Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac consultants can promote the imaginative elements of Mac systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.

  Online Network Monitoring Support
  Progent offers companies in Sherman Oaks California online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By anticipating possible issues before they expand into downtime, remote monitoring can minimize inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a mix of OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.