Mobile Support

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful solutions for maintaining location-independent access to email, scheduling, web-based programs, and other critical business information. Progent offers Sherman Oaks, California companies the expertise of BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the complexity of small company networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the norm for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has become more challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses often resort to external support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to design, administer, and repair BlackBerry-based environments affordably and effectively, doing away with the requirement for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small companies a budget-friendly solution for incorporating BlackBerry products productively into their business information network.

Progent's experts can assist your company with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to help you monitor and support BlackBerry devices throughout your business, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Consulting and Technical Expertise for BlackBerry BES Server
RIM's high-end solution for managing large groups of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Exchange Server, Lotus, or Novell GroupWise clients to transmit and receive emails that are encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also streamlines a broad selection of vital administrative tasks ranging from BlackBerry setup and updates to mobile security and high availability.

Progent's BlackBerry-premier engineers can assist you to use RIM BlackBerry Enterprise Server to perform routine jobs like:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Upgrade BlackBerry smartphone software wirelessly
• Manage user configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier consultants can also assist you to use BES Server to implement important procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

• Install and support BlackBerry's high-availability architecture based on VMware
• Deploy BlackBerry smartphones remotely
• Establish specialized administration roles
• Automatically track and analyze the integrity of your BlackBerry system

Progent's Online BlackBerry-certified Support is Quick and Affordable
For companies in Sherman Oaks, California who require fast and economical help from an authorized RIM BlackBerry support expert, Progent offers effective remote help from a seasoned network support team who have delivered IT solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and enables specialists to solve problems quickly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry technologies and can provide expert support in fields including troubleshooting synchronization issues, setting up BlackBerry Enterprise Server, and designing a secure, high-availability system architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can in addition help your company to troubleshoot a wide range of problems associated with synchronization, device recognition, messaging consistency, web browsing, wireless connections, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online help for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry support costs at a minimum and, by resolving problems quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs analysis, system architecture, installation planning and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and equipment match your needs, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software versions, processors and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to perform network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about professional support for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.