Expanding your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your St. Paul organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help St. Paul, Minnesota organizations to succeed with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the network infrastructure needed to support an at-home work environment can be especially complex if you must accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience providing online help for both outdated as well as current IT products in virtual office venues allows you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to help you to create a high-functioning work-at-home ecosystem include:

  • VPN connectivity makes it possible to establish a secure tunnel for authorized remote workers to access IT assets situated at your company data center or in the cloud. Progent can assist you to deploy and manage VPN access between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your telecommuters to set up Cisco's AnyConnect software for safe VPN connections for a wide selection of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and use a remote computer's desktop. This technology provides network managers substantial control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent offers expert online consulting for integrating routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting families and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause performance as well as cybersecurity problems. Progent can help you to resolve these issues by delivering services that include Cisco Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi access point setup assistance.
  • Internet connectivity solutions impact the performance and availability of connections between at-home workers and the company network. Mission-critical applications may require redundant Internet access in case the normal connection fails. Progent offers guidance for identifying service providers, picking appropriate bandwidth and data volume offerings, and setting up high-availability Internet connections. Refer to Internet access integration services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your St. Paul, Minnesota organization, call 1-800-993-9400 or refer to Contact Progent.