Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Rochester organization to pick the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from on demand expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Rochester, New York organizations to with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Infrastructure for Telecommuters
Integrating the network infrastructure required to support a remote work environment can be particularly complicated if you have to accommodate a mix of worker-owned equipment such as desktop computers and laptops, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of OS software and firmware levels. Progent's background providing remote help for both outdated and current IT products in virtual office venues enables you to make cost-effective use of your available infrastructure and offers fast access to expertise for making essential updates. Support services offered by Progent to assist your company to create a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to establish a safe connection for authenticated at-home employees to access IT resources located at your corporate data center or in a public cloud. Progent can assist your company to configure and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your telecommuters to set up Cisco's AnyConnect software to provide safe VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to view and use a remote PC's desktop. This technology provides IT managers substantial control over the digital ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent can provide expert online support for setting up home routers from a range of vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by the whole family and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause throughput as well as security issues. Progent can help businesses to resolve these issues by delivering services like Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti wireless access point integration help.
  • Internet connectivity solutions impact the speed and availability of connections between at-home workers and the corporate data center. Line-of-business applications may demand redundant Internet access in case the normal connection breaks. Progent can provide expertise for identifying ISPs, choosing appropriate bandwidth and data volume packages, and configuring high-availability Internet access. Refer to Internet connectivity integration services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Rochester, New York company, phone 1-800-993-9400 or go to Contact Progent.