Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Pittsburgh company to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you over challenging technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Pittsburgh, Pennsylvania companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for a remote work environment can be particularly complex if you have to manage a combination of personal hardware like desktop computers and laptops, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's background providing online support for both outdated as well as current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:

  • VPN connectivity allows you to establish a secure connection for authenticated at-home workers to use IT resources located at your corporate datacenter or in a public cloud. Progent can help your company to configure and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a broad selection of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable a teleworker to view and interact with a remote computer's desktop. This provides network managers significant control over the computing ecosystem of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewall services. Progent offers top-tier remote consulting for setting up home routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and visitors, are commonly used by at-home employees to connect to their router for work. This can create throughput as well as security problems. Progent can assist businesses to resolve these problems by delivering services that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi access point integration help.
  • Internet connectivity solutions affect the performance and availability of connections between at-home workers and the corporate data center. Line-of-business processes might demand redundant Internet connections in the event the primary connection breaks. Progent offers guidance for picking ISPs, selecting sensible service bundles, and setting up fault-tolerant Internet connections. Refer to Internet access solutions.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Pittsburgh, Pennsylvania organization, phone 1-800-993-9400 or refer to Contact Progent.