Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Brooklyn company to pick the right tools and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for helping you past challenging technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Brooklyn, New York organizations to succeed with any aspect of building a high-functioning remote work ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure required to support a remote work environment can be particularly complicated if you have to accommodate a mix of personal equipment such as PCs and notebooks, routers, and wireless APs from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote support for both outdated as well as modern technologies in virtual office venues allows you to make efficient use of your available network infrastructure and offers ready access to expertise for making essential updates. Support services offered by Progent to assist your company to implement a high-functioning telecommuting infrastructure include:

  • VPN connectivity makes it possible to create a safe connection for authorized at-home workers to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can help you to deploy and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a broad range of devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a teleworker to view and interact with a data center PC's desktop. This technology gives IT managers substantial control over the computing environment of at-home employees and ensures remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers top-tier remote support for configuring home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wireless networks, often supporting an entire household and guests, are commonly used by at-home employees to connect to their Internet router for work. This can create performance and security problems. Progent can assist businesses to mitigate these issues by delivering services like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet access methods affect the speed and reliability of connections between telecommuters and the corporate data center. Mission-critical applications might require redundant Internet access in case the normal connection fails. Progent offers guidance for identifying Internet service providers, choosing sensible service packages, and configuring redundant Internet access. See Internet access solutions.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Brooklyn, New York company, phone 1-800-993-9400 or go to Contact Progent.