UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize businesses located in Seattle Washington, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where quick solutions manage to turn into major tabs. Progent's skill at dealing with technical issues quickly translates into your business saving cash.

Progent's Online Service Technologies
Over time, Progent has refined a set of optimized tools and field-tested processes which allow the highest level of efficiency for online consulting and repair for small business information systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to communicate with your environment without breaching corporate security.

Progent's proprietary service reporting application maintains detailed records for the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of services delivered to every Progent customer by every Progent engineer. This archive of anomalies and resolutions is organized as an easily accessible proprietary knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' internal support staff with the result that Progent's online service experts are able to find the most efficient resolutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Seattle Washington or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's online network support experts possess advanced credentials in an extensive array of technologies. This breadth of technical skills permits Progent's engineers to tackle almost any emergency likely to crop up in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to clients in Seattle include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and validates a person's technical skills at the master level. CCIEs know how to handle even the most intractable problems encountered in network planning, integration, administration, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs provide exceptional value since their deep expertise allows them to resolve even the most complex problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few consulting providers make CCIEs available to help small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get urgent help for complex network problems that are crippling business productivity but are outside the scope of your regular IT service providers. Progent's Cisco CCIE consultants can interface to your environment via sophisticated remote support tools to provide quick, safe, and economical analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's market leading family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

• Certified Windows Support
  Progent's Microsoft-premier online support professionals can deliver network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a broad range of technology support services such as Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full range of remote PC desktop support and troubleshooting services such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support services to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Help Desk support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who lack the money or time to create an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.

  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk Call Center software products to address the particular needs of your company, or providing occasional online personnel to supplement your existing Call Center resources to deal with high-demand situations such as software transitions, major upgrades, or rolling out brand new applications.

  Progent's Call Center team of experienced network consultants provides your computer users in Seattle Washington rapid contact with a reliable technical support group with years of background offering telephone-based consulting and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's intent is to solve and not simply track network issues.

• Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Consulting staff can supply remote professional engineering expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To read more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Apple Mac experts can nurture the creative facets of Apple Mac environments by delivering remote consulting services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or putting together an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent offers businesses in Seattle Washington online network monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into crashes, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support a combination of platforms.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.