Seattle Consulting Support for Network Support Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Seattle
Progent's consulting support for network service organizations in Seattle Washington allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless extension of your regular network services group. This can help you add to your client base, flesh out your service offerings, create happy customers, and increase your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent supplements to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is a network consulting firm with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided remote IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT support providers do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to keep their custom branding while delivering their clients responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support volume, the range of technologies your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's online desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
• Normal service times are from 5am to 7pm PST, five days a week.
• Extended support is available at additional cost.
• Optional onsite service in larger metros is offered throughout the US at extra cost.
• You have full control of your customers and invoicing.
• Your clients enter incident reports through your custom branded Internet portal, an 800 number, or by directing a request to your specified email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to act as a single source for practically all technical expertise your customers may need. You can grow your team and core IT skills at your own pace without having to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal support group, responding to your management, and bills your firm instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Reporting: Progent uses an enterprise-class documentation system to ensure that all services delivered are thoroughly documented. This enables support group to shift service responsibilities to internal personnel when you have enough staff and appropriate skill sets.

• Safely Expand Your Service Practice: You can quickly and safely accept more opportunities outside your core areas of expertise and serve new territories without assuming the risks involved with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support firm by offering more solutions to more customers using your own brand.
• Add to Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can be a dependable resource for expanding your IT service business.
• Fast Problem Escalation: With a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Make Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
• Remote Technical Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to advanced consulting. Efficient online service saves money while delivering fast solutions.
• Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Seattle, Washington Businesses
Progent's nationwide roster of certified consultants can provide Seattle, Washington companies a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Support for Network Service Firms in Seattle, Washington
For additional information about Progent's reseller program for IT service organizations in Seattle, Washington, call 1-800-993-9400 or refer to Contact Progent.