Fast and Affordable Remote Troubleshooting for Scottsdale Arizona Information Networks
Immediate Remote Support for Scottsdale NetworksFor businesses in Scottsdale Arizona, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve the majority of network issues quickly. This lowers direct expenses because solutions require minimal billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast fixes somehow turn into substantial tabs. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies that ensure the highest level of effectiveness for remote engineering help and repair for computer networks of any size. Progent's remote service group can communicate with your network remotely without compromising corporate security.

Progent's proven service reporting application stores detailed records for all service that Progent's clients have received. Progent's staff consultants have access to the details of support provided to every Progent customer by every engineer. This history of problems and responses is stored as a quickly retrievable internal database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft make available additional vast technical databases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Online technical support services available from Progent to businesses in Scottsdale Arizona include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the necessary monitoring and management for you, so your system expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level packages include RMM, security, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These can include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your designated IT management personnel and your Progent consultant so that potential problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and fast restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a smooth supplement to your corporate support resources. User access to the Help Desk, provision of support services, problem escalation, ticket creation and updates, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are taken care of by your in-house network support resources, by Progent, or both. You have unrestricted flexibility to extend or shrink your share of technical support work as required. Progent takes care of initial deployment and onboarding of the professional services automation software as well as workflow documentation, validation and education. To find out more about ProSight Shared Call Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer environment, Progent's patch management services permit your IT team to focus on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of veteran network professionals offers your workers in Scottsdale Arizona instant assistance from a large network service group with substantial experience offering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a crucial contributor to business efficiency, and Progent's aim is to resolve instead of just document network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Scottsdale Arizona online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By spotting looming problems before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by multiple OS platforms.
How Your Scottsdale Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Scottsdale Arizona, Progent's online computer support engineers are ready to deliver expert and cost-effective IT help whenever your company requires it. More than two decades of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Scottsdale organization deals with a local freelance support technician or employs a full time IT staff that can handle typical network issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to fix sudden system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Scottsdale Arizona
Progent's online technical help services enable your Scottsdale company to have the benefits of timely, expert network support without the cost of managing an in-house IT staff. Your network will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Scottsdale Arizona, nearby computer service resources, whether consisting of freelance consultants or an internal IT staff, can solve the majority of network problems. On the other hand, major troubles might spring up when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these situations, Progent's online service professionals offer an easy, quick, and budget-friendly way to supplement your regular resources and to convey valuable knowledge to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. Although freelance consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system remains available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These badly designed systems need careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system architecture able to deliver the stable foundation to handle critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and improving productivity. They do not need a network engineer who is motivated to resell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the front lines of IT service, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to each client. The discipline of detailing and archiving support records allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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