UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small businesses in Scottsdale Arizona, Progent provides technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent value because they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. Efficient support lowers immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick solutions manage to end up as large invoices. Progent's penchant for dealing with problems quickly results in your business conserving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies that allow the maximum level of efficiency for remote engineering help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to link to your company's environment without violating network security.

Progent's powerful customer support reporting system includes thorough histories of the support that Progent's clients have received. Progent's staff engineers have access to the details of support rendered to every Progent client by every engineer. This history of trouble tickets and fixes is stored as an easily searchable support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional vast support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to find the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Scottsdale Arizona or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's remote support professionals possess advanced credentials in a comprehensive array of products and technologies. This wide range of capability permits Progent's consultants to tackle virtually any problem likely to occur in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with multi-platform networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services Offered by Progent to small businesses in Scottsdale include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and validates a person's network technology knowledge at the expert level. CCIEs know how to deal with the most intractable problems encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience permits them to resolve the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few service providers make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get immediate assistance for serious network issues that are hurting worker productivity but are outside the experience of your ordinary network service resources. Progent's CCIE consultants can connect to your network using advanced on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote support professionals can deliver network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of technology support services such as Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration support, SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of online desktop support such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Consultants
  Progent's certified CISM and CISSP network security consultants can provide a variety of system protection services to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your business to clean up rapidly after a serious penetration. Security solutions offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk support programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk services are intended for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who want fast access to an effective Call Center with proficient telephone support as well as the available expertise to escalate complex problems to high-level engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your business, or providing occasional online personnel to work with your existing Help Desk Call Center team to handle unusually busy events like software transitions, mass upgrades, or installing brand new applications.

  Progent's Help Desk staff of experienced information technology experts gives your computer users in Scottsdale Arizona rapid assistance from a reliable support resource with years of background providing telephone-based support and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a significant driver of company productivity, and Progent's goal is to resolve and not merely annotate technical problems.

• Applications Support: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts Team offers online advanced engineering support and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac experts can nurture the creative aspect of Macintosh environments by providing remote help support and training in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio or video or building an audio/video production facility.

  Online Network Monitoring Support
  Progent offers companies in Scottsdale Arizona online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT support is proactive and automated. By exposing emerging issues before they grow into network outages, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a variety of operating systems.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.