Mobile Consulting

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless PDAs were once among the most successful products for maintaining location-independent access to messaging, scheduling, web applications, and other vital business information. Progent offers Scottsdale, Arizona companies the expertise of BlackBerry-premier professionals who can help organizations to maintain their BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the complexity of small business networks has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To handle areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations often resort to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry solutions economically and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's proven online service delivery capabilities, gives small businesses a budget-friendly solution for integrating BlackBerry products seamlessly into their IT system.

Progent's consultants can assist you with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom mobile applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry devices, offering a centralized platform for handling critical jobs such as smartphone deployment, updates, and retirement and providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange, Groupwise, or Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

BES Server includes a variety of security options starting with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple DES. BES Server also allows excellent flexibility in selecting degrees of security to match the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help you to select advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security settings include:

• Disable a smartphone
• Erase information from a missing or stolen device
• Disable Bluetooth
• Activate built-in protection against malicious attacks

BES Server also offers versatility in selecting mechanisms to keep users from loading or running unsafe or unauthorized programs. Progent can help you to choose protective processes like:

• Specify exactly what applications are permitted on the device
• Prevent external software from using persistent storage on the device
• Determine what functions third-party software can use on the BlackBerry device
• Limit the types of access external software running on the smartphone can establish
• Block all third-party software from being loaded or executed on the BlackBerry smartphone

Professional RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are accessible by phone to deliver expert technical help to businesses in the Scottsdale region or throughout Arizona. Progent's seasoned remote technical support experts have helped IT organizations solve network issues and cut IT service costs in every state in the country and built a large following of loyal customers. (See Progent's client testimonials.)

Progent can provide remote assistance for a broad array of issues associated with RIM BlackBerry products such as wireless synchronization, configuration with Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks including resolving enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, implementing wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help your company to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified consultant offers expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs assessment, system architecture, roll-out planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration model and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning options for software versions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist you to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security specialists to run network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Professional
In order to get in touch with Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.