UNIX and Linux Phone-based Support Services for

For small and midsize businesses located in Schaumburg Illinois, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.

Progent's remote support services offer excellent value because they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online support is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's skill at handling problems quickly translates into your company saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-proven processes which ensure the maximum degree of efficiency for remote consulting and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's computer system without violating network security.

Progent's sophisticated technical support database application keeps detailed histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to each Progent client by any Progent engineer. This archive of problems and repairs is structured as a quickly exploitable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to find optimal resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Schaumburg Illinois or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based network support experts have certified skills in an extensive array of products and technologies. This breadth of IT skills enables Progent's consultants to address practically any problem likely to crop up in a small or midsize company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services Offered by Progent to companies in Schaumburg include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates an individual's technical knowledge at the master level. CCIEs can resolve the most complex issues associated with network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience permits them to find solutions for the most complex problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few support providers make CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get urgent help for severe network infrastructure issues that are lowering worker productivity but are not within the experience of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can tie into your environment using advanced remote support tools in order to perform quick, secure, and affordable analysis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as VPN technology.

• Certified Windows Experts
  Progent's Microsoft-premier remote support experts can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of platform support services including Microsoft Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a full array of remote PC desktop support including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified System Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up quickly following a damaging breach. Security solutions available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast communication with an effective Call Center with professional telephone support as well as the available expertise to escalate complex tasks to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your current organization, selecting or modifying Help Desk Call Center application software to handle the unique needs of your business, or adding occasional online personnel to work with your in-house Help Desk Call Center team to handle demanding events like software migrations, major upgrades, or rolling out new business software.

  Progent's Help Desk staff of experienced network professionals provides your computer users in Schaumburg Illinois quick access to an efficient network service resource with substantial background delivering telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a major driver of company performance, and Progent's aim is to solve and not merely document technical issues.

• Applications Services: Training, Programming, and Troubleshooting
  Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac experts can nurture the imaginative facets of Apple Mac computing by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or putting together an audio/video production facility.

  Online Network and Server Monitoring Support
  Progent offers companies in Schaumburg Illinois online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing emerging trouble spots before they evolve into crashes, system monitoring can avoid stressful and costly service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of operating systems.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.